When SaaS is the right choice
For standard processes like accounting, e-mail or CRM, mature SaaS is usually faster and cheaper.
When custom software makes sense
Custom software is justified when a process is core to your competitive advantage, unique, or costly to work around.
The hybrid route
Often the best answer is SaaS for the basics, connected by integrations and a small custom layer for what makes you unique.
Questions to ask
Use these questions to guide the decision.
- Is this process unique to us?
- What do workarounds cost today?
- Who maintains the software long-term?
Frequently asked questions
Is custom software always more expensive?
Upfront, usually. Over time it can be cheaper than licences plus workarounds.
Can I start with SaaS and switch later?
Yes, and that's often a sensible path.